Delivery and Shipping Policy
As Canan Altun (Fe Silhouette), we work to ensure your orders are prepared as quickly as possible and delivered to you securely.
Please review the delivery and shipping terms below before placing your order.
Order Preparation Time
Your orders begin preparation once your payment has been successfully confirmed.
Under normal circumstances, orders are handed over to the courier company within 1 to 5 business days.
Preparation time may be extended due to public holidays, weekends, promotional periods, high-volume sales periods, force majeure, or delays originating from production processes.
In any case, the delivery time will not exceed the 30 (thirty) day legal period specified under the Consumer Protection Law No. 6502.
Shipping Fee
The shipping fee is displayed separately on the payment screen while placing your order.
Fe Silhouette reserves the right to offer free shipping campaigns during certain periods or for purchases above a specific amount.
If applicable, terms regarding free shipping campaigns are specified separately on the website.
Order Tracking
When your order is handed over to the courier;
- To the e-mail address you provided during the order,
- If necessary, to your mobile phone number
shipping tracking information will be sent.
You can track your shipment on the relevant courier company's website using the tracking number provided to you.
Delivery
Your orders are delivered to the delivery address you specified during the order.
If you are not at the specified address during delivery, the courier company may attempt delivery according to its own procedures or hold your package at their branch for a certain period.
Shipments not received within the determined period are returned to Fe Silhouette.
In this case, any additional shipping fees that may arise for re-shipment may be borne by the customer.
Damaged Packages
We recommend that you check your shipping package upon receiving your order.
It is important that you have the courier prepare a Damage Assessment Report before receiving crushed, torn, opened, or damaged packages.
Packages determined to be damaged should not be accepted, and we should be informed as soon as possible.
Fe Silhouette may not be held responsible for damages claimed to have occurred subsequently in packages accepted without a report.
Incorrect or Incomplete Delivery
In case of;
- receiving the wrong product,
- missing items in the order,
- detection of a production-related defect
in your order, please contact us without using the product.
If found justified following an examination, the necessary exchange procedures will be carried out as soon as possible.
Force Majeure
Delays in delivery times may occur due to natural disasters, war, epidemics, strikes, transportation problems, official authority decisions, or other force majeure events beyond the control of the parties.
In such cases, Fe Silhouette cannot be held responsible for the delay; however, customers will be informed as soon as possible.
Contact
For any questions, requests, and support regarding delivery and shipping processes, you can contact us using the contact information below.
Canan Altun (Fe Silhouette)
Address:
İmrahor Caddesi No:29 Premier Kampüs Ofis B Blok Kat:4 Kapı No:411 Kağıthane/İstanbul
E-mail: info@fesilhouette.com
Website: www.fesilhouette.com