Privacy Policy

As Canan Altun (Fe Silhouette), we attach great importance to the privacy of the users and customers who visit the www.fesilhouette.com website. This Privacy Policy explains the purposes for which your personal information is collected, how it is used, with whom it may be shared, and how it is protected when you visit our website or use our services.

By using our website, you are deemed to have accepted this Privacy Policy.

1. Information Collected

In the event that you visit our website, create a membership, place an order, or contact us, the following information may be collected:

  • Name and surname
  • Phone number
  • E-mail address
  • Delivery address
  • Billing address
  • Order information
  • Payment transaction details
  • IP address
  • Browser information
  • Device information
  • Cookie records
  • Site usage and navigation information
  • Content of requests, suggestions, and complaints

2. Purposes of Use of Information

Your personal data collected is used for the following purposes:

  • Receiving and preparing orders
  • Delivering orders
  • Executing payment transactions
  • Managing membership accounts
  • Providing customer support services
  • Handling return and exchange processes
  • Fulfilling accounting and financial operations
  • Fulfilling legal obligations
  • Preventing fraud and abuse
  • Analyzing website performance
  • Improving service quality
  • Sending campaign, discount, and marketing content, provided that you have given your explicit consent

3. Payment Security

All payment transactions conducted via www.fesilhouette.com are processed through PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., which provides a secure payment infrastructure.

Your bank or credit card information used during payment is in no way viewed, recorded, or stored by Canan Altun (Fe Silhouette).

Payment transactions are protected by SSL (Secure Socket Layer) encryption technology.

4. Information Security

In order to ensure the confidentiality and security of your personal data;

  • An SSL security certificate is used.
  • Technical and administrative measures are taken to prevent unauthorized access.
  • Only authorized personnel have access to the data.
  • Personal data is protected in accordance with applicable legislation.

However, it cannot be guaranteed that data transmissions over the internet are completely secure. Users are also responsible for the confidentiality of their own account information.

5. Sharing Information with Third Parties

Your personal information may only be shared with the following persons and organizations for the purpose of providing services:

  • Shopify (e-commerce infrastructure)
  • PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.
  • Cargo and logistics companies
  • Accounting and financial advisory service providers
  • Hosting and technical infrastructure service providers
  • Legally authorized public institutions and organizations
  • Courts and other official authorities

Your personal information is never sold, rented, or shared with third parties for commercial purposes without your permission.

6. Use of Cookies

Cookies are used on our website to improve user experience, analyze site performance, and provide advertisements tailored to your interests.

Thanks to the cookies used;

  • Site preferences can be remembered,
  • Session management can be provided,
  • Traffic analysis can be conducted,
  • Advertising performance can be measured,
  • Interest-based advertising can be displayed.

Analysis and marketing tools such as Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, and similar may be utilized on our website.

You can change your cookie preferences at any time via your internet browser.

7. Storage of Personal Data

Your personal data is retained only for the period necessary for the purpose of processing and for the legal retention periods specified in the relevant legislation.

Upon the expiration of the retention period, your data is deleted, destroyed, or anonymized using secure methods.

8. Your Rights Under KVKK (Personal Data Protection Law)

Within the scope of the Personal Data Protection Law No. 6698, you have the right to;

  • Learn whether your personal data has been processed,
  • Request information regarding this if it has been processed,
  • Learn the purpose of processing,
  • Request correction of incorrectly or incompletely processed data,
  • Request deletion or destruction of data if the legal conditions are met,
  • Learn about the third parties to whom the data is transferred,
  • Object to a result that is to your disadvantage resulting from automated systems,
  • Request compensation for your damages

You may submit your applications regarding these rights to us using the contact information below.

9. Policy Changes

Canan Altun (Fe Silhouette) reserves the right to update this Privacy Policy at any time, provided that it complies with applicable legislation.

Updated texts become effective from the date of publication and are made available on the website.

10. Contact

Canan Altun (Fe Silhouette)

Address:
İmrahor Caddesi No:29 Premier Kampüs Ofis B Blok Kat:4 Kapı No:411 Kağıthane/Istanbul

E-mail: info@fesilhouette.com

Website: www.fesilhouette.com